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Privacy Policy

Effective Date: 12th December 2024

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Maison Osbert (referred to as "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.

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1. Data Controller

The data controller for Maison Osbert is: Mark Levermore
Email: mark_levermore@hotmail.com
Tel: +44 7710 808247

 

2. What Personal Data We Collect

We collect and process the following types of personal data:

  • Booking Information: Name, email address, phone number, postal address, and payment details.

  • Identification Data: Passport details or ID cards (if legally required).

  • Communication Data: Any information shared through emails, messages, or phone calls.

  • Technical Data: IP address, browser type, operating system, and device information collected via cookies or similar technologies (see Section 8).

 

3. How We Use Your Personal Data

Your personal data is used for the following purposes:

  • To process and manage bookings and payments.

  • To communicate with you regarding your stay.

  • To comply with legal obligations, such as local guest registration requirements.

  • To provide customer support and handle inquiries.

  • To improve our services, including analysing feedback and usage trends.

 

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual Necessity: To fulfil your booking and provide our services.

  • Legal Obligation: To comply with legal requirements, such as tax and guest registration laws.

  • Legitimate Interests: To enhance our services, prevent fraud, and ensure network security.

  • Consent: For optional activities such as marketing communications (if applicable).

 

5. How We Share Your Personal Data

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: For payment processing, hosting platforms, or cleaning services.

  • Legal Authorities: If required to comply with legal obligations.

  • Third Parties: When necessary to protect our rights or prevent fraud.

 

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Booking data is retained for [Insert Duration, e.g., "seven years"] for tax compliance.

  • Communication data is retained for [Insert Duration] to address customer inquiries.

 

7. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, subject to legal obligations.

  • Restriction: Request limited processing of your data in specific circumstances.

  • Objection: Object to processing based on legitimate interests.

  • Data Portability: Request a transfer of your personal data to another controller.

  • Withdraw Consent: For any processing based on consent.

To exercise these rights, contact us at mark_levermore@hotmail.com.

 

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather analytics. You can control or disable cookies through your browser settings.

 

9. Security Measures

We implement appropriate technical and organisational measures to safeguard your personal data, including encryption, access controls, and secure storage systems. However, no system is entirely secure, and we cannot guarantee absolute security.

 

10. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

 

11. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and significant changes will be communicated to you directly where possible.

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3. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Mark Levermore
Email: mark_levermore@hotmail.com
Tel: +44 7710 808247

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